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FAQ
Which payment methods can I use?
“On the platform, as well as during special events, all products can be paid for using credit card or stablecoin: TWX, HKX, JPX, USX and more.
Which credit cards are supported by the platform?
iSunTVMall supports all major credit cards, such as: VISA, Mastercard, JCB.
What is stablecoin?
Stablecoin is cryptocurrency pegged to the value of the legal tender, obtainable at TiDeal and XPA Exchange.
What are the advantages of using stablecoin?
The advantages of using stablecoin at iSunTVMall are that you can buy products below selling price, purchase special event merchandise and shop without paying processing fees.
Which wallets should I use to store my stablecoin?
TideWallet, which can store any ERC-20 cryptocurrency, including XPA and its four stablecoin assets, is the easiest and most convenient wallet to use.
How do I know if my cryptocurrency payment is successful?
iSunTVMall’s global liquidity booster reduces wait times and allows for quick uploads onto the blockchain.
When you confirm payment, iSunTVMall will be notified of the payment. Your order will be accepted and stocked until it is ready for immediate shipping.
What are the differences between cryptocurrency and traditional credit card payments?
Cryptocurrency can be used directly and across borders, payment fees are waived, you can use cryptocurrency to purchase items at equal prices, and you can participate in platform activities for extra benefits.
Does the platform record my wallet's private key?
iSunTVMall will only record your address. Private keys and other information cannot be affected or saved.
Can transaction records be double-checked?
All transaction records will be uploaded onto the blockchain using an Ethereum backbone, and can be checked with any third-party platform.
How do I know my transaction is safe?
All transaction records will be uploaded onto the blockchain using an Ethereum backbone, and can be checked with any third-party platform.
If there are any errors, the auditing system smart contract will be launched, and affected customers will receive their security deposits as compensation.
If using cryptocurrency, will there be receipts?
At this stage, because local statutes restrict cryptocurrency from being used for payment, goods exchanged for cryptocurrency on this website are counted as barter, and therefore will not have receipts or invoices.
After subsequent renewal of statutes on cryptocurrency, we will comply with updated local laws. Please stay tuned.
If using cryptocurrency, will there still be a seven-day refund period?
According to consumer protection law, customers can receive refunds if, within seven days, they return the goods or notify the company in writing, and do not need to give reason or explanation. However, exceptions do apply if goods are:
1. Prone to spoiling, have a short shelf life or will become overdue when returned.
2. Have custom payment plans at the request of the consumer.
3. Newspapers, periodicals or magazines.
4. Auditovisual or computer products opened by customers.
5. Digital-only content or online services completed upon customer reception of the content.
6. Personal hygiene products.
7. Internationally mailed.
When using iSunTVMall, standard seven-day consumer protection policies apply. However, if the seller is an ordinary citizen selling unused products, not an official manufacturer, then policies may not apply.
If customers and sellers are unsure or not in agreement about application of the seven-day refund policy, they may either mutually agree upon whether to apply the policy or seek a competent authority to make a ruling.
If using cryptocurrency, how will refund transactions be handled?
When refunds are confirmed, rest assured that we will use the current transaction rate to send your paid cryptocurrency back to the wallet address you used to pay at the time.
If using cryptocurrency, how will refund fees be calculated?
Because iSunTVMall uses our cashflow booster, rest assured that refund and transaction fees will be significantly diminished.
- Payment method
Which payment methods can I use?
“On the platform, as well as during special events, all products can be paid for using credit card or stablecoin: TWX, HKX, JPX, USX and more.
Which credit cards are supported by the platform?
iSunTVMall supports all major credit cards, such as: VISA, Mastercard, JCB.
- Stablecoin
What is stablecoin?
Stablecoin is cryptocurrency pegged to the value of the legal tender, obtainable at TiDeal and XPA Exchange.
What are the advantages of using stablecoin?
The advantages of using stablecoin at iSunTVMall are that you can buy products below selling price, purchase special event merchandise and shop without paying processing fees.
Which wallets should I use to store my stablecoin?
TideWallet, which can store any ERC-20 cryptocurrency, including XPA and its four stablecoin assets, is the easiest and most convenient wallet to use.
How do I know if my cryptocurrency payment is successful?
iSunTVMall’s global liquidity booster reduces wait times and allows for quick uploads onto the blockchain.
When you confirm payment, iSunTVMall will be notified of the payment. Your order will be accepted and stocked until it is ready for immediate shipping.
What are the differences between cryptocurrency and traditional credit card payments?
Cryptocurrency can be used directly and across borders, payment fees are waived, you can use cryptocurrency to purchase items at equal prices, and you can participate in platform activities for extra benefits.
Does the platform record my wallet's private key?
iSunTVMall will only record your address. Private keys and other information cannot be affected or saved.
Can transaction records be double-checked?
All transaction records will be uploaded onto the blockchain using an Ethereum backbone, and can be checked with any third-party platform.
How do I know my transaction is safe?
All transaction records will be uploaded onto the blockchain using an Ethereum backbone, and can be checked with any third-party platform.
If there are any errors, the auditing system smart contract will be launched, and affected customers will receive their security deposits as compensation.
If using cryptocurrency, will there be receipts?
At this stage, because local statutes restrict cryptocurrency from being used for payment, goods exchanged for cryptocurrency on this website are counted as barter, and therefore will not have receipts or invoices.
After subsequent renewal of statutes on cryptocurrency, we will comply with updated local laws. Please stay tuned.
If using cryptocurrency, will there still be a seven-day refund period?
According to consumer protection law, customers can receive refunds if, within seven days, they return the goods or notify the company in writing, and do not need to give reason or explanation. However, exceptions do apply if goods are:
1. Prone to spoiling, have a short shelf life or will become overdue when returned.
2. Have custom payment plans at the request of the consumer.
3. Newspapers, periodicals or magazines.
4. Auditovisual or computer products opened by customers.
5. Digital-only content or online services completed upon customer reception of the content.
6. Personal hygiene products.
7. Internationally mailed.
When using iSunTVMall, standard seven-day consumer protection policies apply. However, if the seller is an ordinary citizen selling unused products, not an official manufacturer, then policies may not apply.
If customers and sellers are unsure or not in agreement about application of the seven-day refund policy, they may either mutually agree upon whether to apply the policy or seek a competent authority to make a ruling.
- Transaction refund
If using cryptocurrency, how will refund transactions be handled?
When refunds are confirmed, rest assured that we will use the current transaction rate to send your paid cryptocurrency back to the wallet address you used to pay at the time.
If using cryptocurrency, how will refund fees be calculated?
Because iSunTVMall uses our cashflow booster, rest assured that refund and transaction fees will be significantly diminished.
Contact Us
If you have any questions or suggestions, please write to us and we will reply as quickly as possible. Thank you!